| Poste | IT - On-Site Support - Compans |
| Publié le | 21 Jan 2026 |
| Expiré | 20 Feb 2026 |
| Entreprise | Cainiao |
| Lieu | France | FR |
| Type de contrat | Full Time |
Dernières informations de recrutement de Cainiao pour le poste de IT - On-Site Support - Compans. If the IT - On-Site Support - Compans offre à France correspond à votre profil, soumettez votre candidature directement via le portail Jobkos mis à jour.
Notez que décrocher un emploi demande de répondre à des critères spécifiques fixés par l'employeur. Nous espérons que cette opportunité chez Cainiao pour le poste de IT - On-Site Support - Compans ci-dessous correspond à vos attentes.
Job Description
1. Laptops preparations for the new joiners, existing Cainiao EE as part of lifecycle replacements/hardware issues.
2. Provide comprehensive technical support to Cainiao Corporate employees.
3. Look for innovative process improvements and participate on teams to implement change.
4. Acquire and maintain current knowledge of relevant IT policies in order to provide technically accurate solutions to users.
5. Provide escalation support for customers requiring complex advanced troubleshooting, beyond the scope of front-line support.
6. Creates and updates standard operating procedures (SOPs) to improve the teams’ knowledge through knowledge management.
7. Manages the ticket queue to provide support with a fluctuating case count of trouble tickets, ensuring the customer is always updated on Suiv steps through resolution.
8. Manages ticket quality by executing ticket auditing across the Madrid.
9. Assists with technical projects across In-Person Support, assuring deadlines are met and projects are completed on time.
10. Escalates any identified system or network outage impacting several customers to the correct service owners to mitigate downtime and impact. Assist with activities to triage and troubleshoot any system or network outage as needed.
11. Follow, update and create standard operating procedures (SOP) to improve the teams' knowledge management.
12. Identify and provide training for front-line support to assist in career development.
13. Provide in person support to internal customers for a variety of IT related software and hardware issues.
Job Requirements
1. Bachelor’s degree in Computer science or IT related field, or 2+ year’s IT systems or relevant experience.
2. 2+years of experience in technical help-desk or desk-side support environment.
3. 2+ years experience with Microsoft Windows 10 and additionally one or more of the following: Mac OS X, Linux.
4. 2+ years experience with networking hardware and concepts such as DNS, DHCP, OSI Model and TCP/IP.
5. Mandarin & English (Write & Read)
Après avoir lu et compris les critères et les qualifications requises dans l'annonce IT - On-Site Support - Compans at the office France ci-dessus, préparez immédiatement votre dossier (lettre de motivation, CV, copie de diplôme, etc.) et envoyez-le via le lien Page Suivante ci-dessous.
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